Frequently Asked Questions (FAQs) – Sylvan Serve

Got questions? We’ve got answers! Check out our most commonly asked questions below.

1. About Sylvan Serve

What is Sylvan Serve?
Sylvan Serve is a food delivery app that connects you with your favorite local restaurants and delivers fresh, delicious meals right to your doorstep.

Which areas do you serve?
We currently deliver in Sylvan Lake. We’re expanding, so stay tuned!

2. Ordering & Delivery

How do I place an order?
Simply download the Sylvan Serve app, browse restaurants, select your meal, and check out. It’s that easy!

How long does delivery take?
Delivery times vary by restaurant and location, but we aim to deliver within 30-45 minutes.

Can I schedule an order in advance?
Yes! You can schedule your order for a later time or even the next day.

What if my order is delayed?
We do our best to deliver on time, but if there’s a delay, you’ll be notified via the app. You can also contact our support team.

3. Payments & Refunds

What payment methods do you accept?
We accept credit/debit cards, mobile wallets, and cash on delivery (COD) where available.

What if I was charged incorrectly?
If you notice an incorrect charge, please contact our support team with your order details.

Can I get a refund for a canceled order?
Refunds depend on the restaurant’s policy. If your order is canceled before preparation starts, you’ll get a full refund.

4. Account & Support

How do I create an account?
Sign up with your email, phone number, or social media in just a few steps on our app.

I forgot my password. How do I reset it?
Tap "Forgot Password?" on the login screen and follow the instructions to reset it.

How do I contact customer support?
You can reach us via:
Phone: 403-864-0305
Email: support@sylvanserve.com

5. Partnering with Sylvan Serve

How can my restaurant join Sylvan Serve?
We’d love to have you! Visit our Partner Page or email us at partner@sylvanserve.com.

How can I become a delivery partner?
If you’re interested in delivering with us, apply via our Rider Sign-Up Page.

Still have questions? Our support team is here to help! 

Call Us: 403-864-0305
Email Us: support@sylvanserve.com